The Society for Experiential Graphic Design (SEGD) partnered to commission a research study entitled "Universal Symbols in Health Care," which is intended to alleviate the challenge of providing services to people with limited English proficiency (LEP) and limited reading proficiency. The two-phase, seven-year study resulted in 56 symbols that could be used on health-care signage.
SEGD worked in conjunction with Hablamos Juntos, whose ongoing mission is to provide practical solutions to language barriers in healthcare. The initial phase was supported with funding from the Robert Wood Johnson Foundation.
Five components of the study are:
Part 1: Formulating a Symbols-Based Wayfinding Strategy
Part 2: Destination Criteria and Referent Naming
Part 3: Design and Development Using Symbols
Part 4: Design Testing and Analysis
Part 5: Symbol Support and Education
The complete workbook can be downloaded at https://segd.org/sites/default/files/segd_hj_00_full_workbook_1.pdf